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AntMat
Advanced Member
France
22658 Posts |
 Posted - 23 June 2005 : 08:08:58
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Turbo problem with your 1.5/1.9/2.2dCi Renault engine?
Then post details here. I intend to send Renault UK and SA a monthly copy of all the details on this topic in the hope that they will recognise that something has to be done. It's not just the fact that it costs an arm and a leg when cars are out of warranty and turbos and engines fail, but the very obvious fact that those ignorant of the situation will find that in two or three years down the road, the value of their dCi engined cars will have dropped like the proverbial brick.
At least Renault has recognised the problem by shortening the service times on new models. Hopefully through this Forum enough pressure would be brought to bear so that unfortunate Renault dCi owners could get the necessary parts after a blown turbo/engine at cost price, if their car is out of warranty.
03.07.05
Just in case that what I have said earlier is difficult to comprehend, please just post the details of the turbo problems that you have had with your engine, not ones that you think might happen in the future!
13.12.08
I WILL NOT RESPOND TO POSTS WHERE MEMBERS HAVE OBVIOUSLY NOT READ TOPIC 1 AND PROVIDED FULL DETAILS - IT'S JUST TOO TIME CONSUMING !
I DON'T CARE IF YOU CAN'T SEE THE POINT BECAUSE I CAN.
07.08.05
Renault has now announced changes regarding blown Garrett Turbos and engines on 1.9dCi (F9Q) engines. This involves the fitting of new turbos, turbo bearing oil feed pipes, intercoolers and a change of oil specification. There are also changes in the way that dealers have to handle goodwill claims. I will endeavour to find out what the situation is regarding this.
14/02/06
It is possible that Renault is having a change of heart about the percentages being paid out under the Yellow OTS Scheme. Watch this space!
News to come about Yellow OTS Scheme
I strongly suspect that Renault may announce that it will make 100% payments on those Lag ll 1.9dCis that have suffered turbo failure out of warranty and meet the Yellow OTS Scheme criteria. Check with your dealer ASAP!
16.02.06 (Updated 28.02.06)
I have just spoken to RCS who confirmed that the Yellow OTS Scheme for Laguna ll 1.9dCis meeting the specific criteria has been improved to 100% Parts & Labour!
However the exact details should be confirmed to an owner of an eligible car in writing. Meanwhile confusion seems to reign as usual! Different owners of eligible cars have been told different things. The criteria supp**** by RCS are as follows:
1. Cars must have full service history with services carried out as per Renault's official service schedule. Changes in the law have meant that cars do not have to have been serviced at franchised dealerships but Renault service parts and a suitable oil grade must have been used .
2. Mileage at time of failure must be less than 90,000.
3. Car must be less than 4 years old (from date of first registration) at the time of failure.***
4. Number of owners does not affect the scheme as it relates to the car not to the owner.
06.05.06
***I believe that Renault has extended the Yellow OTS scheme to cover both Mégane and Scénic l & ll 1.9dCis and possibly other 1.9dCi (F9Q) engined cars as well . Furthermore the criteria have been altered to include cars up to 5 years old. The 90,000 mile limitation remains.
25.07.06
I understand from VOSA that Full Renault Service History is not required in order for cars to meet the Yellow OTS scheme. However the service schedule must have been adhered to.
VOSA has noted that Renault is doing something about the situation of failing turbos in 1.9dCis but I suspect that it is still concerned that nothing is actually being done until the unit has failed.
In my view Renault needs to set up a programme so that cars that are potentially affected can be checked over. After all it's far safer to be sure than sorry - or dead for that matter.
23.02.07
It seems that confusion still reigns - whether this is organised confusion or otherwise remains to be seen!
Owners of 1.9dCi (F9Q) engined cars other than Laguna ll are being informed that their cars are not eligible for the scheme.
It is my clear understanding that when the French Transport Ministry called in Renault SA about this problem, a meeting at which VOSA was present, the details of the schem were laid down.
Cars eligible at the time were Laguna lls that had not exceeded 150,000 kilometeres (93,206 miles), were not older than 5 years and had a correct service history history.
The scheme was later extended to ALL F9Q engined vehicles according to the appropriate authorities .
It is absolutely scandalous that Renault dealers in the UK have either not been given full details or are deliberately misleading owners.
25.10.07
There has now been a rash of 2.2dCi turbo failures and combined with the fact that Renault UK does not appear to be honouring the "Paris Agreement" when it was agreed by Renault SA that F9Q engined cars that had suffered turbo or turbo + engine failure would be covered - 100% Parts & Labour!.
It now seems that there were a number of variations of this engine (14+?) and Renault will only cover certain ones. Which ones nobody seems to know!
Hopefully VOSA who attended the "Paris Agreement" which took place at the French Transport Ministry quite sime time ago, will be able to shed some light on this. What will happen about the 2.2dCi engine I do not know as yet.
29.10.07
VERY IMPORTANT NOTICE
The following is an extract from a VOSA email that I received some months ago:
"Our understanding is that Renault will cover all costs on Renault vehicles fitted with a F9Q engine, that is Laguna ll up to 24/06/03, Megane ll and Scenic ll up to June 2003 that are less than 5 years old with a mileage less than 150,000kms (90,000 miles). Circa 33,385 vehicles might be affected.
Additionally, Renault are requesting details of servicing - particularly that the correct specification oil has been used - if this has not been conducted in the approved dealerships."
Please note that thes are VOSA's own words and have not been edited in any way. You should bear in mind that registration date is post manufacturing date. It is the manufacturing date that is critical in this instance.
If you have had a catastrophic turbo and/or engine failure and you feel that this has put you and others in danger you should inform VOSA.
Details are as follows:
Vehicle & Operator Services Agency
Vehicle Safety Branch
Berkeley House
Croydon Street
BRISTOL BS5 0DA
Tel: 0117 954 3300
Mark your communication for the attention of Jeffrey Sweeting. The heading should read:
RENAULT (MODEL) X.dCi Reg. No xxxx xxx
INADVERTENT LOSS OF POWER THROUGH TURBO & (and if applicable) SUBSEQUENT ENGINE FAILURE
Email me via the Board (just click on my name) and I will advise you further as I wish to have copies of all letters sent to VOSA for evidential purposes. Do not email or phone VOSA as it has a tendency not to log email or calls and seems to lose the details of a large number of them !
NB: It is worthwhile reading the first post on the Laguna ll Problems section and the EGR valve thread on the FAQ Forum. |
Edited by - AntMat on 13 December 2008 18:12:33 |
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badams
Junior Member
100 Posts |
Posted - 23 June 2005 : 17:34:52
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Good idea antmat. I really liked my Laguna up until yesterday, when at three years old with only 46,000 on the clock, the turbo blew up. It's in the garage now, so I'm waiting to see what other damage has been done. Obviously there has been a really bad design fault in these engines, and owners are paying for it. I'm wondering if this is something trading standards should be looking at? With the numbers of these which are blowing, surely these cars could be classed as "not of merchantable quality". That being the case, Renault are at least partly liable for the cost of repair.
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webcode
Average Member
346 Posts |
Posted - 24 June 2005 : 00:02:41
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Thing is thought. In the service booklet it says that the 18K service intervals are only recommended.
It says that if the vehicle is subjected to Door to Door driving, Low temperatures, etc etc then intervals should be reduced..
As we all know long intervals are fatal to Diesel engines, especially the 1.9DCI from Renault..
I would recommend that the oil is replaced at 6 months or 6K miles.. MAX! Oil is the "blood" of you engine. Don't let it get thick and black..
Dealer Technician & MOT Tester but Not a "Monkey" |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 24 June 2005 : 20:57:29
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Our car is in bits as we speak! Turbo is being checked over. There is wear in the shaft so it should not be slapped back together or a failure will take place pre end of warranty. Old oil will be replaced with 100% synthetic - as usual. I wonder how long the turbo would have lasted with semi-syn.? As it is the car is nigh on 37,000 miles - 36,000 mile service is under way. Next oil change will be around 45,000 miles.
Toot Toot Toady!
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badams
Junior Member
100 Posts |
Posted - 24 June 2005 : 21:45:23
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quote:
Originally posted by webcode
Thing is thought. In the service booklet it says that the 18K service intervals are only recommended.
It says that if the vehicle is subjected to Door to Door driving, Low temperatures, etc etc then intervals should be reduced..
As we all know long intervals are fatal to Diesel engines, especially the 1.9DCI from Renault..
My car has not been used for anything unusual - I drive 15 miles to work, and the same back every day. Good open roads, steady 60 - 70 mph. 3 or 4 times a year I tow a moderately sized trailer for about 50 - 60 miles. I live 3 miles out of town, so there are virtually no stop-start journeys. It's about as "normal" as it's possible to get! So I followed Renaults recommendation - I'm the end user - that's what I'm suppossed to do. Quite clearly, Renault gave bad advice - 18,000 is just too high an interval under any conditions! Since they gave wrong advice, which I followed, and as a result my car is damaged, they ought to contribute to the cost of repair - whether it's under warranty or not!
These may be of interest:-
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt
and
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0050-1011.txt
and if Renault are giving you the runaround
http://www.consumercomplaints.org.uk/
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Edited by - badams on 24 June 2005 22:05:22 |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 27 June 2005 : 16:19:56
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Update. New turbo is being fitted AND intercooler. Apparently it was in the early stages of pregnancy! I have enquired after the EGR valve but not yet had a reply back. Now this is all at just under 37,000 miles. Fortunately I was able to identify the "happy whistle while you work" sound of the Garrett turbo informing you of its pending demise. I know that others would not be so lucky.
100% synthetic will be used and the next oil change will take place at 43,000 miles. It will be too big a bullet to bite at the end of three years; as it stands at fractionally under two years old, the car is worth little over 40% of the original price. This is one car that will have to be run into the ground which should not be too difficult.
Toot Toot Toady!
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webcode
Average Member
346 Posts |
Posted - 27 June 2005 : 19:07:59
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Antmat: Remember that they MUST change the Oil and Filter when the Turbo is replaced, and the oil feed/drain pipes must at worse be cleaned or at best Replaced..
On another note, I cannot find any solutions for the Mileometer problem.. Sorry..
Dealer Technician & MOT Tester but Not a "Monkey" |
Edited by - webcode on 27 June 2005 19:09:19 |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 27 June 2005 : 19:31:25
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quote:
Originally posted by webcode
Antmat: Remember that they MUST change the Oil and Filter when the Turbo is replaced, and the oil feed/drain pipes must at worse be cleaned or at best Replaced..
On another note, I cannot find any solutions for the Mileometer problem.. Sorry..
Dealer Technician & MOT Tester but Not a "Monkey"
We have just crossed posts. Thanks for trying! Don't worry about the oil and filter and all the pipes. I had them down on the list!!! However we are battling re. the EGR valve. I know it's faulty! By the way we never had our debate re. exhaust gas ****ysis and a worn turbo! Both Toyota (on petrol turbos - the GT4) and MB (turbo diesels) suggest that this test be carried out as part of the checking procedure.
Toot Toot Toady!
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badams
Junior Member
100 Posts |
Posted - 28 June 2005 : 18:31:53
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Got my Laguna 1.9 dCi back today with new turbo fitted. Insisted that they replaced oil with fully synthetic, and not the cheaper semi-synthetic they were going to use. Seems to be running fine now. Also cleared up a symptom no-one seems to have mentioned in relation to faulty turbos - at low revs, there was what can only be described as a "tinkling" noise from the exhaust. (Sounded like a piece of metal rattling around loose inside it - impossible I know, but that was what it sounded like!) Had this looked at several times - holding the exhaust when it did it, stopped the noise, so eventually just presumed it was some kind of unusual resonance in the pipe, and ignored it.
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pjcook
New Member
United Kingdom
41 Posts |
Posted - 28 June 2005 : 20:38:35
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quote:
Originally posted by badams
Got my Laguna 1.9 dCi back today with new turbo fitted. Insisted that they replaced oil with fully synthetic, and not the cheaper semi-synthetic they were going to use. Seems to be running fine now. Also cleared up a symptom no-one seems to have mentioned in relation to faulty turbos - at low revs, there was what can only be described as a "tinkling" noise from the exhaust. (Sounded like a piece of metal rattling around loose inside it - impossible I know, but that was what it sounded like!) Had this looked at several times - holding the exhaust when it did it, stopped the noise, so eventually just presumed it was some kind of unusual resonance in the pipe, and ignored it.
 Mine exhaust does that! Only at certain engine speeds, loudest at just around 1,000 revs. I thought it was a loose bracket or something so I've been ignoring it for ages! |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 28 June 2005 : 21:07:20
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It's the heat shield I suspect - kitchen foil shield might be more appropriate. No doubt loose and rattling or vibrating.
Toot Toot Toady!
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Edited by - AntMat on 03 July 2005 22:48:40 |
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badams
Junior Member
100 Posts |
Posted - 29 June 2005 : 13:41:18
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quote:
Originally posted by Antmat
It's the heat shield i suspect - kitchen foil shield might be more appropriate. No doubt loose and rattling or vibrating.
Toot Toot Toady!
Antmat - that was checked on mine - it wasn't it. And now that the turbo has been replaced, the noise has gone.
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mbfos
New Member
38 Posts |
Posted - 30 June 2005 : 09:50:28
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Mildly off topic but, when I owned a Laguna and the turbo went at 84,000 miles, the cost to repair was about £1900, of which Renault very generously(!) donated 25%.
However at the time I had use a lot of taxis for obvious reasons, and one taxi driver told me the R reg passat TD I was sat in had done about 300,000 (although he quite happlily told me he'd clocked it back to 125,000) miles and he had just changed the turbo and intercooler himself for a cost of about £350
thats's some difference in both expected mileage and cost. The part alone for the turbo from Rent a no was £700
Renault's expected mileage for a turbo is 100,000 miles. The renault cust services muppet told me that when i questioned his parentage and ability to reproduce, and his apparent oedipus complex.
Hence it had failed early at 84,000 so Renault offered the 25% (only after mucho pleading from my dealer btw)
100,000 miles was less than 3 years of motoring for me.
I love my new SEAT though
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dynamique
Starting Member
3 Posts |
Posted - 30 June 2005 : 09:54:40
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As a result of this thread, I am taking my 12000 mile Scenic dci into National today for an oil and filter change. They are quoting £15 for semi-synthetic or £20 for synthetic.
However, I am not allowed to supply my own filter - will theirs be ok and will this have any warranty implications by not using a Renault filter?
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AntMat
Advanced Member
France
22658 Posts |
Posted - 02 July 2005 : 16:16:36
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Most definitely YES! The warranty will be voided if it can be shown that a non-Renault filter caused an oil feed problem - absolutely critical on some dCi engines. You obviously did not read the topic at the top of the forum!
Meanwhile I would be concerned about the 100% synthetic oil that National was using. You could be digging an even earlier grave for your engine. Buy the OEM metal filter and something like new Shell Helix Ultra 100% synthetic. 12,000 miles should be OK.
Toot Toot Toady!
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Edited by - AntMat on 03 July 2005 20:03:58 |
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skinellieb
New Member
26 Posts |
Posted - 03 July 2005 : 18:33:34
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We had a new turbo fitted exactly one year ago. The warranty expires at the end of the month. This morning the fuel injection warning popped up again!!! Here we go again. I have to take the car in on Friday anyway for a new window regulator (the second one in a month), so i'll get them to check it out the I suppose.
It has done about 15000 miles since the replacement.
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Edited by - skinellieb on 03 July 2005 18:40:30 |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 03 July 2005 : 20:17:04
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quote:
Originally posted by skinellieb
We had a new turbo fitted exactly one year ago. The warranty expires at the end of the month. This morning the fuel injection warning popped up again!!! Here we go again. I have to take the car in on Friday anyway for a new window regulator (the second one in a month), so i'll get them to check it out the I suppose.
It has done about 15000 miles since the replacement.
Is yours a 1.9 or 2.2dCi? 2.2 I guess. Mileage now? First registered? Did your car not have the turbo oil pipe come adrift after a "new" turbo was fitted? I would write to the dealer (AaghV!), and copy RCS, asking if a new turbo or rebuilt one was fitted. It should show on your service sheet do***ent. If it was a rebuilt one you might be interested to know that Renault has ceased supplying exchange units due to reliability problems (high failure rate within 12 months!). If you were never given any warranty work do***ent kick up merry hell.
Let me know how you get on.
Toot Toot Toady!
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dynamique
Starting Member
3 Posts |
Posted - 03 July 2005 : 22:23:41
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quote:
Originally posted by Antmat
Most definitely YES! The warranty will be voided if it can be shown that a non-Renault filter caused an oil feed problem - absolutely critical on some dCi engines. You obviously did not read the topic at the top of the forum!
Meanwhile I would be concerned about the 100% synthetic oil that National was using. You could be digging an even earlier grave for your engine. Buy the OEM metal filter and something like new Shell Helix Ultra 100% synthetic. 12,000 miles should be OK.
Toot Toot Toady!
They did not have a filter in stock - I have to go back tomorrow when they will have one in. They will not allow me to supply my own filter. So my choice is £15 / £20 from them, or about £70 from a Renault dealer, or buy the oil and filter and find a mechanic to do it for me as I am not in the slightest bit mechanically minded!
Surely if National do this one, then when I put it in for its 18,000 mile service it will get a Renault filter back on it? Also, what is wrong with National's oil?
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mr_diss
Advanced Member
3430 Posts |
Posted - 03 July 2005 : 22:46:22
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Just out of interest...
Do these problems apply to Nissans too? |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 03 July 2005 : 22:57:38
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quote:
Originally posted by dynamique
quote:
Originally posted by Antmat
Most definitely YES! The warranty will be voided if it can be shown that a non-Renault filter caused an oil feed problem - absolutely critical on some dCi engines. You obviously did not read the topic at the top of the forum!
Meanwhile I would be concerned about the 100% synthetic oil that National was using. You could be digging an even earlier grave for your engine. Buy the OEM metal filter and something like new Shell Helix Ultra 100% synthetic. 12,000 miles should be OK.
Toot Toot Toady!
They did not have a filter in stock - I have to go back tomorrow when they will have one in. They will not allow me to supply my own filter. So my choice is £15 / £20 from them, or about £70 from a Renault dealer, or buy the oil and filter and find a mechanic to do it for me as I am not in the slightest bit mechanically minded!
Surely if National do this one, then when I put it in for its 18,000 mile service it will get a Renault filter back on it? Also, what is wrong with National's oil?
I have know idea what is wrong with National's oil - in fact National don't do an oil. However you can bet your bottom dollar it's got to be something cheap at that price and the engine in your car needs the best oil you can lay your hands. If you take your car in for its 18,000 mile service at a Renault dealer and the fact that some cheap non-OEM filter has been noted, when the increased chances of the turbo/engine blowing happens it will be:
"Sorry Mister Customer your bill is £2,500 as the warranty was voided."!
Quite frankly you are better off leaving the existing semi-synthetic Elf in the engine and then getting the dealer to fill the car with 100% synthetic at 18,000 miles.
And I shall repeat myself - you obviously did not read the topic at the top of the Forum! I just don't see what your posts have to do with this thread - they are misplaced!
Toot Toot Toady!
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Edited by - AntMat on 03 July 2005 23:02:01 |
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skinellieb
New Member
26 Posts |
Posted - 08 July 2005 : 10:28:53
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Yes that was me with the pipe adrift, that they claimed thay didn't touch, but had to if they had replaced the turbo. It's a 1.9dCi , with 43000miles on clock, reg July 02. We received the usual excuse for the lack of paperwork, internal onlywarranty work so it goes straight to Renault UK. We are now using a different RV dealer (no choice), but we do receive a record of work carried out. Since we got it, new dashboard (clock reverted to kilometers), turbo (possibly 2), new gearbox, 2 window regulators, new ECU (I only took it in with a faulty wiper), faulty tyre sensors. I have composed an e-mail to Renault, can you give me their e-mail address as the one I had bounced back.
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AntMat
Advanced Member
France
22658 Posts |
Posted - 08 July 2005 : 17:42:00
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Customer.Services@renault.co.uk
I should mark it for the attention of Claire Atkinson. One of the few people at RCS who can actually get things done. Be nice to her, I love her !
Toot Toot Toady!
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skinellieb
New Member
26 Posts |
Posted - 08 July 2005 : 17:50:23
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Well, I've got the car back, the windows fixed, and it's booked in for a new switch for the seat. On the turbo front, they say it was a circuit fault, and they've sorted it out. (I think this may be what we were told before the other one went). Hubby will have to give it a spin up the motorway tomorrow, as it only ever happens when he drives.
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AntMat
Advanced Member
France
22658 Posts |
Posted - 08 July 2005 : 18:21:16
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Are you sure that the car is July '02? It wasn't launched until October '02! Something funny here!
Toot Toot Toady!
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barclayjames
Average Member
441 Posts |
Posted - 10 July 2005 : 17:10:16
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Okay guys, having got rid of my Megane II now I have details of its final failure. It was an 03 Megane II 1.5DCi. Having had a new alternator at 35k, as I was on the way out of the garage, a rather big sound like a rush of air followed by a pop was heard from the engine, after which the turbo just hissed and had no impact on the engines performance at all. Yup, another 1.5DCi with a blown turbo unit. Thankfully it was still in warranty but the point is you shouldn't have to have the following before a car is 2and a half years old:
Starting problem fixed tiwce due to bad connection design
Replacement ECU due to complete breakdown of the car
Replacement alternator
Technical fix to cure water entering (flooding through actually) cabin from behind central binnacle on dash board
Replacement turbo unit
Renault can't build cars properly and it is now starting to look like they will drag Nissan's reputation for reliability down as well. I hope for their sake that the new Clio has received better development, but I sincerely doubt it as they are boasting about how short the car's development time has been.
Having got out of my second French car, it will be my last. Have joined the Jap camp and will be staying there permanently. I only feel sorry for anyone who is stuck with their Renault and if I can ever answer anyone's questions about my problems or how they were fixed I would only be too glad to help, although Antmat knows far more than I do. Whatever, don't be complacent like I was. My car was faultless until about 30k, then it was a disaster. The same happened with a Clio I had for 3 years from new. Great until 30k, then everything started to go pair shaped. Guess you learn from experience, but if anyone reading this is considering a Renault, learn from my experience and that of others on this forum - AVOID LIKE THE PLAGUE. The best mainstream cars are built by Honda, Mazda, Toyota, Seat and Skoda.
Regards BJ
'Buying a Renault is like opening a packet of year-old bread - you know you're getting c***' |
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grpar
Average Member
386 Posts |
Posted - 10 July 2005 : 17:23:30
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Regrettably an all too common tale ......
I got out of Ren-no after just 2 years and 12,000 miles and, boy, am I happy having moved to Merc Benz.
Worlds apart in terms of build, quality, and service attitude. Get out of French, and try Jap or German for a trouble free life ......
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stuart elliot
Starting Member
2 Posts |
Posted - 16 July 2005 : 23:36:52
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I am presently being driven mad by a Renault dealer Herds in Surrey. I have a 2.2DCI imported thorugh Wilsons Epsom. I bought a 2 year extended warranty through the garage underwritten by Warranty Holdings. The Turbo failed and emptied the sump and the engine basically killed itself off burning the oil. The garage tell me that Renault are paying half....Warranty holdings 40% and I am left with a bill for £1200 which the garage have so far refused to itemise for me.just telling me it is the diference left that neither organisation will pay.Has anyone else been left in this position and what did they do about it? I am left with no car and a bill to pay...this has taken 8 weeks to sort out so far?
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AntMat
Advanced Member
France
22658 Posts |
Posted - 17 July 2005 : 04:39:59
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As you will have read, 2.2dCi engines eating themselves are all too common. However you have obviously NOT read the topic at the top of the Forum!
What is mileage and service history of this car?
I am confused but that is not difficult. You say that Renault UK is paying 50% of the bill and Warranty Holdings 40%. That leaves you with 10% and this equals £1,200! The total bill was £12,000?
When I have more information I'll have a further think about it.
Toot Toot Toady!
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bigstu
New Member
30 Posts |
Posted - 17 July 2005 : 11:16:33
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Hi stuart elliot, If your 2.2 DCI is under warranty then really you should not have to pay a penny for this to be repaired. It sounds like to me that this Warranty Holdings company dont want to pay up.
Bigstu
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skinellieb
New Member
26 Posts |
Posted - 17 July 2005 : 22:10:47
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| HI, been away, car back in the garage tomorrow, to get the seat fixed,and the window, which they omitted to tell me on the phone was not fixed. No sign of the fuel injection fault.(We're going to london at the weekend though, so will get the chance to give it a long run.) My logbook def says that car was registered on July 27th 2002. We bought it the following April. I e-mailed customer services and have received absolutely no reply. |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 18 July 2005 : 09:00:25
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skinnelieb - e-mail customer services again saying that you are concerned that the second turbo might be about to fail and you wish to put it on record before the warranty expires. Tell them that you would also like to know whether your car was fitted with a new turbo last time or a refurbished one.
Write to the dealer in the same vein ASAP.
Toot Toot Toady!
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skinellieb
New Member
26 Posts |
Posted - 18 July 2005 : 14:02:19
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| gets worse, they've just phoned to say they can't find whats wrong with the seat, and they've got it stripped down but it won't be ready until tomorrow. A 1 car family, so stuck at home on what's meant to be a weeks holiday. |
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AntMat
Advanced Member
France
22658 Posts |
Posted - 18 July 2005 : 17:00:49
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So what is wrong with the seat? What was the dealership told to fix?
Toot Toot Toady!
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skinellieb
New Member
26 Posts |
Posted - 18 July 2005 : 17:37:19
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The driver's seat has not been working properly for some time. It has been looked at on three occasions before now, and each time they have sent the car back apparently having re-programmed the key. But each time the fault hasn't gone. When I took the car to get the window put back up a couple of weeks ago, because it was stuck open, the 'technician' couldn't move the car into the workshop, as I'm a very small lady, and he couldn't move the seat back. It moves back into position after my hubby has used the car, but none of the controls on the seat will move it backwards, only forwards. It works fine for hubby. They said it needed a new switch, but when we pointed out that it worked OK for hubby, they obviously started looking for something else, and haven't fixed it, or have made it worse. I have sent another e-mail as you suggested this morning, and also mentioned Parker's forum, and attached a copy of the original e-mail I sent the other week. No reply so far though, not even the read receipt I requested.
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skinellieb
New Member
26 Posts |
Posted - 20 July 2005 : 17:37:38
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I have received a reply from Renault, but they say they can't provide me with details of the work that was carried out by our previous dealer. A result on the TMC enabled disk though, but I need to order it and get re-imbursed.
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AntMat
Advanced Member
France
22658 Posts |
Posted - 20 July 2005 : 17:38:57
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I am confused - why can you not get details yourself from your previous dealer?
Toot Toot Toady!
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skinellieb
New Member
26 Posts |
Posted - 20 July 2005 : 17:50:51
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We've asked the new dealer, who should have details of the warranty work, but they've either forgotten, or the systems broken etc etc. We were also told to call back in a month as it had to go direct to Renault first. All I asked was if the turbo was new or reconditioned. Anyway success of sorts on the TMC disk.
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williewolf
Starting Member
2 Posts |
Posted - 22 July 2005 : 20:07:30
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quote:
Originally posted by Antmat
Renault turbo problems with your 1.5/1.9/2.2dCi engine?
Then post details here. I intend to send Renault UK and SA a monthly copy of all the details on this topic in the hope that they will recognise that something has to be done. It's not just the fact that it costs an arm and a leg when cars are out of warranty but the very obvious fact that those ignorant of the situation will find that in two or three years down the road, the value of their dCi engined cars will have dropped like the proverbial brick.
At least Renault has recognised the problem by shortening the service times on new models. Hopefully through this Forum enough pressure would be brought to bear so that unfortunate Renault dCi owners could get the necessary parts after a blown turbo/engine at cost price, if their car is out of warranty.
03.07.05
Just in case that what I have said earlier is difficult to comprehend, please just post the details of the turbo problems that you have had with your engine, not ones that you think might happen in the future!
Toot Toot Toady!
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williewolf
Starting Member
2 Posts |
Posted - 23 July 2005 : 09:25:18
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Hello ,
Have same problem with my laguna,60000 on clock 3years old
1.9 dci 6 speed Turbo blown trying for warranty, Garage fitted new
one but back again had a whining noise when i accelerate sounds
like a fire engine in the distance,this was the same sound about two
months before first turbo blew.
Regards ,
wiliewolf
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AntMat
Advanced Member
France
22658 Posts |
Posted - 23 July 2005 : 10:27:42
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quote:
Originally posted by williewolf
Hello ,
Have same problem with my laguna,60000 on clock 3years old
1.9 dci 6 speed Turbo blown trying for warranty, Garage fitted new
one but back again had a whining noise when i accelerate sounds
like a fire engine in the distance,this was the same sound about two
months before first turbo blew.
Regards ,
wiliewolf
Exactly how old is your car? At what mileage was the replacement turbo fitted? Was it a new one? Were new pipes fitted? Was the EGR valve changed or cleaned? It would help considerably if you provided as much service histoy information as possible.
Toot Toot Toady!
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AntMat
Advanced Member
France
22658 Posts |
Posted - 23 July 2005 : 10:36:23
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quote:
Originally posted by skinellieb
We've asked the new dealer, who should have details of the warranty work, but they've either forgotten, or the systems broken etc etc. We
were also told to call back in a month as it had to go direct to Renault first. All I asked was if the turbo was new or reconditioned. Anyway success of sorts on the TMC disk.
Someone is taking the p*ss here. You are told that you have to wait a month for information held under your name. Why do you let these people run rings around you? You own this information. Tell the previous dealer to send you copies. Give them seven days to do it or state that you will get a Court order - put it in writing and send a copy to RenUK. You must start to protect your interests - you could be talking serious money in the very near future.
Toot Toot Toady!
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Topic |
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Renault dCi Turbo Problems. Read TOPIC l First!
