Jaguar XF Saloon 2.0d Portfolio 4d Owner Review

2.0d Portfolio 4d

03 October 2016

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In their own words

I so wanted to like this car, I wanted to buy British and support the UK industry, but poor quality, and poor customer service mean that my next car will be either German or Japanese. A car under 6 months old should not be experiencing problems, no car be it 6 months or 6 years old should be dumping the water from its aircon into the inside of the car, and when you buy an expensive car from a supposedly premium brand you should not need to wait weeks for a problem like this to be resolved. No idea what long term issues the damp will have on the car, but I do know that it, and the response of Jaguar to it means I won't ever buy another Jag, and I wouldn't recommend anyone else to either.

How reliable do you find the car?

The car is 6 months old, but it's not looking good on build quality or reliability. 2 weeks in a bit of plastic trim fell off the boot lock, no problem wasn't even worth bothering about. Last month though I noticed the windows were misting up a lot, then I found the cause, the rear passenger footwell was soaking wet to the point that the mat was floating in the water. After bailing out and sponging up the worst I booked it in at my local dealer. Unfortunately they couldn't fit me in for over 2 weeks, so they got the valets to run the wet vac over it and suck out the worst of the water. I had to go back twice more before they finally got round to fixing the problem, a faulty aircon pipe dumping water in the front. By then the pervading damp meant the entire car felt soggy, the seats were so wet I had to drive with the heaters on, and the blowers on permanently to clear the screen. Still got the damp smell and unpleasant slightly cold feel.

How they rated it
Reliability: 3 out of 5 3.0
Meets Expectations: 2 out of 5 2.0
Overall Rating: 2 out of 5 2.0
Stuart Preen doesn't recommend this car