2021 and 2022 Parkers Van of the Year: an outstanding all-rounder
- Comfortable and easy to drive
- Modern looks and features
- High tech inside and under bonnet
- Lots of dealers, strong value
- Impressive payload ratings
- Cab not that practical pre-2018
- Some security concerns
- Some extensive recall actions
- Bouncy ride when unloaded
- Long waiting lists at the moment
The Ford Transit Custom is the winner Van of The Year and Best Medium Van in the 2021 and 2022 Parkers New Car Awards. This review deals with the whole Transit Custom range, including the 2018 facelift and the 2019 engine upgrades.
Transit Custom wins two Parkers awards. Again
The Transit Custom has received two awards in the 2022 Parkers New Car Awards, winning Best Medium Van (for the third year running) and the overall Van of The Year award (for the second year running).
These victories recognise the Transit Custom's all-round great capability, including the unmatched breadth of its range, which runs from basic working vehicles right through to attractive lifestyle models.
See our separate Ford Transit Custom Plug-In Hybrid review for extensive details and driving impressions of the petrol-electric PHEV version of this van.
The Transit Custom is also the UK's bestselling van, regularly out-selling every car on sale here as well.
New Transit Custom models launched in 2020.
In June 2020, Ford launched two interesting new versions of the Transit Custom, the Trail and the Active.
The Transit Custom Trail (pictured above) is aimed at working operators who need a tough van with greater traction capability than a standard model. To this end it's fitted as standard with a mechanical limited slip differential (mLSD) as well as upgraded bodywork - including that bold FORD grille - and an easy-clean leather interior. We also think it makes a great lifestyle model, however.
The Transit Custom Active (pictured below) is intended to target more adventurous lifestyle buyers, and features SUV-inspired styling that Ford hopes will appeal to mountain bikers, wind surfers and the like. The mLSD is optional on these (as it is on the entire Transit Custom range now). You can also get a Tourneo Custom Active that seats up to eight.
In June 2020 Ford also announced it was making the FordPass Connect on-board modem system standard equipment, allowing more people to take advantage of the FordPass Pro app. There is a security-increasing Guard Mode coming later in the year as a free update to this, too.
In addition to this, you can now order a sporty-looking Transit Custom MS-RT model direct from any Ford dealer. The Transit Custom truly is a van for all kinds of customers.
Ford Transit Custom 2019: more powerful engines and new EcoBlue Hybrid tech
Following swiftly on from 2018's major facelift (detailed below), Ford brought in more updates to the Ford Transit Custom for 2019, focused on further improving the engines.
The headline news here was the introduction of an even more powerful 185hp / 415Nm version of the 2.0-litre EcoBue diesel. But in fact every Transit Custom got an upgrade, thanks to new turbochargers that deliver greater torque, plus improved injectors, new pistons and an on-demand oil pump.
This should result in better real-world fuel economy, according to Ford.
On top of this, there's a new Transit Custom mHEV 'mild Hybrid Electric Vehicle' package, an option on some engines that adds a clever starter-generator system and a small lithium-ion battery pack in an effort to save even more fuel. These vans are badged EcoBlue Hybrid.
The 2019 Ford Transit Custom also added the option of FordPass Pro connectivity including on-board Wi-Fi, and some enhanced safety systems.
What is the Ford Transit Custom?
Introduced in 2012, the Custom effectively split Ford’s traditional Transit van range in two – with the Custom taking on the medium or ‘one-tonne’ van segment, leaving the full-size Transit to concentrate on the large van or ‘two-tonne’ market.
This means that from the smallest to the largest, the Ford light commercial vehicle (LCV) range now looks like this:
- Fiesta Van (car-based van)
- Transit Courier (compact van)
- Transit Connect (small van)
- Transit Custom (medium van)
- Transit (large van)
- Ranger (pickup)
Not only does it have one of the highest payload ratings in the medium van class and great availability through Ford’s large Transit Centre dealer network, the Custom also looks and feels far more modern inside and out than most vans. It is even rather good fun to drive.
As a total package, the Transit Custom has always been tough to beat. But while the original 2012-2017 cab design is okay to look at, it is not especially practical, with small, fiddly buttons and limited storage space.
The 2018 facelift – or MCA (mid-cycle action) in Ford-speak – resolved this issue with a full interior redesign, which now offers class-leading amounts of in-cab storage and updated infotainment options.
It also still avoids looking too much like a commercial vehicle, something Ford knows is important to Transit Custom buyers.
On top of this, the 2018 refresh brought a new front-end design on the outside. Key elements include the high-mounted three-bar grille and slim headlights with distinctive LED daytime-running lights on most models.
You might also have noticed that the lower centre section of the front bumper is unpainted now; it's also easily replaced, a design detail intended to solve the occasional grounding damage these can be subject to on building sites or when brought into contact with high kerbs.
Other changes include flush-mounted rails for the side doors - these previously stood proud of the body sides - and a revised bodykit and stripes for the range-topping Transit Custom Sport models.
The rear of the van and the fundamental engineering carry over from before, aside from a slight increase in structural rigidity to improve refinement.
Ford Transit Custom body variants and trim levels
In addition to the regular panel van, the Custom is also available as a Double Cab-in-Van (DCiV) and a Kombi. There's a Tourneo Custom passenger version, too.
The DCiV features a second row of seats, meaning space for up to six people with a separate load area complete with full-height bulkhead, while the Kombi has up to nine seats like a basic minibus.
All versions are available in two lengths (L1 and L2, also known as SWB and LWB for short-wheelbase and long-wheelbase) and two heights (H1 and H2). Full details of these can be found on our dedicated Ford Transit Custom dimensions page.
Ford Transit Custom trim levels are:
- Leader (also known as Base)
- Trail (from late 2020)
- Active (from late 2020)
Each version is comparatively well-equipped as standard, including remote locking, Bluetooth, dual front passenger seat, eight-way adjustable driver’s seat and metal bulkhead (on the regular panel van and the DCiV).
There are plenty of cutting-edge options available as well, including Pre-Collision Assist and Active Braking autonomous emergency braking (AEB) technology (introduced in 2016).
Further high-tech safety aids were made available as part of the 2018 update, including Intelligent Speed Assist and blindspot monitoring with Cross Traffic Alert (see the Safety and Security section of this review for more details).
Next-gen Transit Custom coming in 2023
In March 2021, Ford announced that the next-generation Ford Transit Custom will go into production in 2023. Details are understandably scarce at this stage, but the new model will be sold as an electric van, as well as a diesel, mild hybrid and plug-in hybrid.
Ford Transit Custom verdict
From the way it drives to the amount it carries and its outstanding appearance, the Ford Transit Custom works hard for the success it's achieved in the showroom, and has established a loyal following among working operators and lifestyle buyers alike.
We see it as the place to start if you’re in the market for a medium-sized van – every rival should be compared with this when considering which van best-suits your business needs.
Watch our video review of the Ford Transit Custom below, or keep reading for the full details about the Ford Transit Custom medium van on Parkers
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- All Transit Customs good to drive, Sport model best
- 2.0-litre engines are more responsive and powerful
- Ride can be bouncy when van is empty
There’s a school of thought that suggests it shouldn’t really matter what a van is like to drive – since carrying stuff in the back with as little fuss as possible is the primary purpose of any LCV.
But ask Transit Custom owners and operators, and they’ll all tell you that one of the things they like the most about Ford’s medium van is how good it feels from behind the wheel.
Basic competence in this area is obviously essential – a van that’s easy to drive reduces driver fatigue. But the Transit Custom is actually fun.
Ford Transit Custom engine choice and history
From launch in 2012 until late 2016, all Transit Customs were powered by a 2.2-litre TDCi turbodiesel 'Puma' engine, available in three power outputs: 100hp / 310Nm, 125hp / 350Nm and 155hp / 385Nm.
This Euro 5 engine was officially replaced when the Euro 6 emissions regulations were introduced in September 2016 – though you will likely find Euro 5 registrations continued well into 2017 as dealerships worked through their stock.
Newer Euro 6 Transit Customs are powered by a 2.0-litre TDCi EcoBlue turbodiesel, known internally as the Panther engine.
Despite its smaller size, this new motor offers more power with less noise. It too came in three versions initially – 105hp / 360Nm, 130hp / 385Nm and 170hp / 405Nm – but what’s particularly impressive is the 20% increase in torque (pulling power) at lower revs, making it easier to get heavy loads moving.
In late 2019 these engines were overhauled for further improvements to efficiency, and a 185hp / 415Nm version was added at the top of the range.
A six-speed automatic gearbox was also introduced for the first time alongside the 2.0-litre EcoBlue engine.
What are the Ford Transit Custom engines like?
There was nothing particularly wrong with the performance of the older 2.2-litre units, so if you’re considering one of those don’t be concerned. But the newer 2.0-litre motors develop more torque much earlier, so feel more energetic and smoother while also being quieter.
Most buyers go for the middle power output – so the 125hp 2.2-litre or the 130hp 2.0-litre – but if you can afford a punchier model with either 155hp (2.2-litre), 170hp or 185hp (2.0-litre) you won’t regret it.
The less potent 100hp and 105hp models will cope with their stated weights ok, but expect them to be slow and thirstier for fuel when fully laden.
Alongside the addition of the 185hp engine, late 2019 also saw the introduction of mild hybrid (mHEV) technology. This EcoBlue Hybrid system is available as an option on select models as means of further improving fuel economy.
The difference this makes to the driving experience is modest, considering how much low-down torque the latest EcoBlue engines already have. But the mHEV Hybrid does feel particularly keen at around 1,000rpm, which is handy for short-shifting and making economical progress around town.
Is the Transit Custom automatic gearbox worth buying?
The manual gearbox Ford fits as standard on all Transit Customs works just fine for a van. In fact, the most recent examples we've driven have been almost car-like in their precision. Earlier ones have felt vaguer, but not so much so that you need a compass to find the next ratio.
In 2016, Ford added an optional six-speed automatic gearbox to the range - attractive to both lifestyle buyers and operators who do a lot of miles, especially where they might get stuck in traffic.
Again, this works fine, but it's not the most modern or decisive automatic transmission available in a van. In addition, the design of the gear selector means you often find you've accidentally stuck it into manual mode instead of drive when setting off, which gets rather annoying after a while.
Ford Transit Custom handling and ride comfort
Where the Custom particularly impresses is in the corners. It isn’t quite on par with a car, but in van terms it's properly agile, resisting body roll like a champ while soaking up most bumps without complaint. In fact, when you've got a bit of load in the back, they actually ride very nicely, though they can be rather bouncy when empty.
The Sport models take cornering a stage further, with upgraded suspension that is very effective at reducing the amount the van leans over in corners. Again, add some payload, and the ride is good in these, too, even with big wheels and stiffer springs and shock absorbers.
For info on what the MS-RT models are like to drive, see our various individual reviews of these, listed at the end of this page.
Is the Ford Transit Custom quiet inside?
This is a reasonably quiet van, which means you should reach the end of most journeys relatively fresh. The 2.0-litre models are generally more refined than the 2.2-litre models, though the revised 2.0-litre engines fitted from late 2019 do seem to have gotten a little noiser again, perhaps due to the higher-pressure injection system.
Regardless, noise from the tyres and road surface is well-suppressed. Although you will find high-roof H2 models produce more wind noise that probably won't be a surprise.
It's not entirely free from vibrations in the cab, which you may feel through the pedals and in some cases the steering wheel.
Still, in van terms it really is pretty good. Certainly less noisy than the VW Transporter, if not as polished as posher versions of the Mercedes Vito.
What's the mLSD like?
A new option for 2020 is the mLSD mechanical limited slip differential. Only available on Transit Customs in combination with the six-speed manual gearbox, this device helps the van get more grip on slippery surfaces.
We've tried it in the Transit Custom Trail - where it's fitted as standard - and found it to be very effective. While it won't turn your van into a full-on off-roader, it is well worth considering if you're regularly faced with tackling muddy work sites or crossing fields.
- High quality, car-like interior on all versions
- But much improved for storage after 2018 facelift
- Lots of high-tech kit available, if you're prepared to pay for it
Ford has elected to give the Transit Custom a more car-like interior than you’ll find in many other vans – this is part of a deliberate attempt to appeal to a wider market, including lifestyle buyers.
As such, even if you’ve never driven a van before you should find yourself at home here. Depending on the exact model, there is plenty of technology, while the quality of the materials is higher than you’ll find in many rivals.
Forward visibility is good, and the large, two-part door mirrors ensure you get a reasonable view to the side and rear of Custom, too.
As for the driving position, even the entry-level Base model includes eight-way adjustment for the driver’s seat in addition to reach and rake adjustment for the steering wheel – which is in turn covered with buttons, putting many secondary controls at your fingertips.
However, putting the heating and ventilation controls – including those for the air-conditioning where fitted – on the far side of the gearlever pod is a bit of a fail from an ergonomics perspective.
And pre-2018 facelift models (above) suffer from fiddly radio controls and limited in-cab storage.
Significant interior improvements for the Transit Custom facelift from 2018
The Transit Custom’s cab has always looked smart, but it’s never been the most practical – or the easiest to use. For the 2018 facelift Ford completely turned this around, boosting the functionality of the interior with what it claims is a ‘class-leading’ amount of in-cab stowage.
It’s also entirely revamped the way the Transit Custom looks inside the cabin, while fitting what it says are much harder-wearing materials, especially in critical areas such as the seats. The seats themselves have been redesigned to be more comfortable as well.
As a result of all these changes, not only are there 25 litres of storage space in the instrument panel alone, but higher-specification versions also get a ‘floating’ touchscreen infotainment system like the latest Ford Fiesta.
While we applaud the additional storage, it is a shame the three new bins on the top of the dashboard don't have lids, meaning everything in them will be on display (and reflecting in the windscreen). They're also not that easy to access when driving.
The new interior door trim design is a triumph, however. Now offering three levels of storage and a sensibly placed grab handle, we think most owners will appreciate this added practicality, even if the lowest level is only accessible when the door is open.
2018-onwards Transit Custom radio and infotainment options
Running Ford Sync 3, the new Fiesta-style 8.0-inch tablet-style screen upgrade is a vast improvement over the pathetically pokey little offering available in pre-facelift Customs – though perhaps still not as user-friendly as the system fitted in the VW Transporter.
Sync 3 includes logical voice control – you can literally press a button and say ‘I need fuel’ or even ‘I need coffee’ and it’ll give you a list of the nearest options – and features both Apple CarPlay and Android Auto connectivity.
Can’t stretch to the 8.0-inch screen? There’s also a lesser 4.0-inch screen running what’s been dubbed Sync Light; this does without touch control, Apple CarPlay and Android Auto, however, and can’t be paired with built-in sat-nav (which remains only optional on the full-fat Sync 3 system).
Given that, if the full Sync 3 set-up isn’t available to you, we’d probably stick with the entry-level DIN-slot sized radio, paired with the MyFord Dock accessory. This sits on top of the dashboard and has been designed to flexibly mount all kinds of smartphones, tablets and sat-navs safely. It works very well.
Taken as a whole, this interior upgrade plugs the only significant chink in the Transit Custom’s armour. Now there’s finally somewhere to put stuff in the cab, there’s one less reason to consider any of the Ford’s rivals…
FordPass Pro and other fleet management tools
In-line with other van makers, Ford is busy trying to increase the level of connectivity inside its light commercial vehicles. To this end, the Transit Custom is now available with FordPass Connect on-board Wi-Fi and late 2019 saw the introduction of FordPass Pro.
Then in June 2020, Ford announced that FordPass Connect would become standard equipment on all its compatible vans and pickups, including the Transit Custom.
An evolution of the regular FordPass tool for car buyers, FordPass Pro is a free smartphone app designed to help small businesses with up to five Ford vans on their fleets.
Intended to be as simple and straightforward as possible, this instantly displays information about any maintenance issues and whether the van is locked or unlocked. If the alarm sounds you get a notification.
You can also check the fuel level, the remaining oil life and other vehicle health items, plus remotely lock, unlock and - on automatic models - even start the van, useful for de-icing in the winter.
What's more, you can view all of the vans in your fleet on a single map screen, which will be handy if you need an off-site colleague to help you complete a job, as it will show you which of them is nearest.
There are more features to come, too, which can be added via Over-The-Air (OTA) updates that don't require a dealer visit, thanks to the on-board modem.
Ford is also working on tools and software for larger fleets (Ford Telematics and Ford Data Services), but aside from the accuracy of the data provided by the on-board connection, this isn't yet much different to the third party software that most large fleets already use.
- Lots of dealers, well-priced parts
- Good range of trim levels and options
- Fuel economy not as great as some rivals
With a wide range of trim levels, all offering quality levels of standard equipment, the Transit Custom represents good value for money.
And although fuel economy isn't the best in the medium van class, service intervals are lengthy and there are plenty of dealers around, which should help minimise downtime.
Ford Transit Custom running costs
Ford has always aimed for competitive running costs, and the Transit Custom should be no different. Parts are well priced and dealer servicing is the same.
Ford even has mobile servicing vans that can come to you now, avoiding the added inconvenience of a trip to the dealer, while the latest connectivity helps you keep track of upcoming maintenance and potential downtime issues.
Ford Transit Custom service intervals
The move to the 2.0-litre EcoBlue Euro 6 engines initially saw official service intervals extended to once every 36,000 miles or two years - whichever came sooner.
However, in 2018 this distance was slashed back to 25,000 miles or two years, following 'real-world experience' with customer oil life.
Even this distance is technically variable depending on usage, meaning that while lightly driven vans may make it two years between dealer visits, it's more likely the on-board systems will request an oil change service much sooner than that.
As such, Ford not only says an annual 'safety inspection' is recommended, but that heavy-duty operators might need a service every 10,000 miles or one year.
The 2.2-litre Euro 5 engines fitted prior to this require a service every 30,000 miles or two years, according to the official schedule. But again, if you use your van hard, maybe see the dealer or at least get the oil changed more often than that.
Ford Transit Custom mpg
General fuel economy is okay, rather than spectacular, with the Transit Custom ranking behind the best for mpg in the medium van sector. If you top 40mpg in real-world driving you’re a saint, and most are lucky if they see mid-30s.
This kind of thing is very dependent on driving style, journey type and load, however.
As with most Euro 6 vans, the 2.0-litre EcoBlue Transit Customs also have an AdBlue tank for exhaust gas after-treatment. This is 21 litres in size and will need refilling every 5,000 miles or so – again depending on how and where you drive – adding to your running costs.
Fuel-saving Ford Transit Custom Econetic, EcoBlue Hybrid and PHEV
The 2018 facelift also saw the return of the Transit Custom Econetic, a variant specifically engineered to reduce emissions and improve fuel economy.
This offers a claimed 49.6mpg using a special engine calibration, low rolling resistance tyres and a system to manage acceleration for maximum fuel savings. Driving it was something of an exercise is self-flagellation, and it has now disappeared from pricelists again.
From late 2019, 130hp and 170hp models can be upgraded to EcoBlue Hybrid status, with a mild hybrid (mHEV) package which replaces the alternator with a 'belt-driven integrated starter-generator' (BISG) and a small lithium ion battery (which sits under the passenger seat) in an effort to save more fuel.
The extra battery is used to store energy that would otherwise be lost under braking. This can then be used to power some electric items, taking the strain off the engine; the starter-generator functions as a more advanced stop-start system, switching the engine off earlier and starting it again more quickly, and even helping assist the engine at low speeds.
The fuel savings are said to be in the region of 8% if mostly driving around town (but more like 3% in more mixed driving).
At 8%, the mHEV pack should pay for itself after 80,000 miles. This seems a long time to us, and it's a shame there's no obvious feedback to the driver when the the system is providing assistance.
However, it does cut the engine off noticeably more quickly, and the engine is able to stay shut down for lengthy periods of time when stationary, such as when waiting at a railway crossing. Restarting is very fast, too.
If you're looking for a really eco-friendly solution, there is also the pricey-to-buy but cheap-to-run Plug-In Hybrid version - which you can read more about in our full Transit Custom PHEV review.
Ford Transit Custom warranty and insurance
All Transit Customs get a three-year, 100,000-mile warranty as standard.
You also get a 12-year anti-corrosion warranty; make sure the inspection for this is recorded during every visit to the dealer, however, or you may find it difficult to claim.
Ford has considered the cost of body repair after minor accidents. The rear bumper, for example, is made from multiple pieces rather than as a single part, so if you accidentally reverse into something you will hopefully only need to replace the area that’s damaged, rather than the whole thing.
After an insurance quote for a Ford Transit Custom? Try our partner company van insurance comparison site mustard.co.uk.
Ford Transit Custom standard equipment
Here’s a basic rundown of the key items of kit you get as standard with each of the Custom’s trim levels at the time of writing in November 2020; all items are in addition to the trim level before unless otherwise stated.
Ford Transit Custom Base (later known as Leader) standard equipment highlights:
- Remote locking
- Side loading door on passenger side
- Bulkhead with load-through facility (van only)
- 4.2-inch infotainment system with DAB radio
- Bluetooth with steering wheel controls
- Dual front passenger seat with underseat storage
- Eight-way adjustable driver’s seat
- Reach-rake steering wheel adjustment
- A4 file storage in the glovebox
- Two 12v power sockets
Ford Transit Custom Trend standard equipment highlights:
- 8.0-inch infotainment screen
- Body-coloured front bumper
- Power-adjustable and power-folding door mirrors
- Front and rear parking sensors
- Automatic lights and wipers
- Cruise control with speed limiter
- Driver’s seat lumbar adjustment
- Dual passenger seat with fold-out table
- Quickclear heated windscreen
- Leather-trimmed steering wheel
- Map lights
- Lockable glovebox
- Easy-clean load floor (van only)
Ford Transit Custom Trail standard equipment highlights:
- FORD grille
- Body-coloured door handles and rear bumper
- Unique 'tutone' front bumper
- Contrast-colour body cladding
- Specific 16-inch alloy wheels
- Mechanical Limited Slip Differential (mLSD)
- Full leather interior
Ford Transit Custom Limited standard equipment highlights (in addition to Trend):
- Body-coloured side moldings, rear bumper, door handles and mirrors
- Chrome grille surround
- 16-inch alloy wheels
- Heated seat for the driver and outer passenger
- Leather-trimmed gearknob
- Front passenger airbag (with deactivation switch)
- Illuminated sunvisors
- Interior grab handles
- Sunglasses holder in roof
- LED load-area lighting
- Eight load tie-down points
Ford Transit Custom Active standard equipment highlights:
- Unique Active front grille and lower bumper
- Contrast colour door mirrors
- Satin accents
- Unique 'tutone' rear bumper
- Active SUV-style body cladding
- 17-inch alloy wheels
- Silver roof rails
- Active leather interior
Ford Transit Custom Sport standard equipment:
- Sport styling kit, including lower front bumper, side skirts, rear bumper, bonnet stripes and front and rear wheelarch extensions
- 17-inch alloy wheels
- Tyre pressure monitoring
- Partial leather upholstery
- 'High series' instrument cluster
- Rear-view camera (with trailer hitch assist)
- Lane Keeping Assist (lane departure warning)
- 185hp engine (previously 170hp and 155hp)
Ford offers a huge range of optional extras for the Transit Custom, including Special Vehicle Operations features that go even further than the regular pricelist.
- Newer 2.0-litre Euro 6 engines have yet to prove long-term reliability
- Older 2.2-litre Euro 5 engines have a (mostly) dependable reputation
- Ford has loads of dealers to help keep you moving
At launch in 2012, Ford revealed it had done the equivalent of three million miles of testing with the Transit Custom prior to sending it to the market – 250,000 of those were undertaken with customers.
However, the Custom has blotted its copybook somewhat in the transition to the new Euro 6 2.0-litre engines, and this has been reflected in its performance in the FN50 van fleet reliability survey.
Ford Transit Custom Euro 6 reliability - oil service issues, injector problems and wet belt recall
The 2.0-litre EcoBlue engines are more powerful, refined and smoother than the 2.2-litre motors they replaced. But many owners have experienced issues with the oil service intervals and the injectors, while 2021 has seen an extensive recall action to check the so-called 'wet belt' engine timing mechanism for premature damage.
Despite official service intervals of 36,000 miles at launch in 2018, some vans began requesting fresh oil after just a few thousand miles – an issue several owners experienced more than once. Revised engine software and changes to the dipstick seem to have resolved this, but it took time.
Ford also went on to change the official maximum service intervals for the 2.0-litre engines to 25,000 miles or two years. It also recommends an annual safety check. See the Costs section above for more details.
Meanwhile, one of the major issues with the injector faults is getting hold of replacements. It would seem that supply is rather erratic, leading to costly extended periods of downtime for some owners.
Ford acknowledged these injector problems in 2019, and responded by undertaking a service action to replace all the potentially faulty injectors in these vans - regardless of whether they had failed or not. It also increased its courtesy vehicle fleet in order to better support customers who need their van to continue working.
The injector issue was caused by a problem with the manufacturing process at the parts supplier (a separate company to Ford), and should now have been resolved.
However, this service action only dealt with injector issues on 2019 vans. Our understanding from owners and other sources is that the Euro 6 Transit Custom has been experiencing injector problems since its introduction. Hopefully Ford is now on top of the failures, but if you're still experiencing issues do let us know.
Piston cracking issues with 2.2-litre engines
While this doesn't yet appear to be a common problem, we have seen several reports now of cracked pistons in Ford's 2.2-litre van engines. Causes have been linked to poor injector seals - which might be related to servicing issues or parts wearing over time.
Beware of remapping
There are suggestions that problems like the above are also being caused by inappropriately remapped engine software. Van drivers, it seems, are always keen to improve performance - either for more power or more fuel economy - but turning to third parties to achieve this may see the motor pushed beyond its engineering limits.
Even with the best of intentions, any remap may cause a higher rate of engine wear, leading to component failure - sometimes quite critically. We'd be cautious about touching any van that had been remapped in the past if buying used, and wouldn't recommend having such work done, especially if your livelihood relies on your van.
Ford Transit Custom brake booster field service action
In late 2018 Ford issued a 'field service action' (similar to a technical service bulletin or TSB) about a potential brake booster fault with some Transit and Transit Custom models.
Since the brakes are very much a safety item, if you're concerned your Transit Custom might be affected by this issue contact your local Ford dealer as soon as possible.
Ford Transit Custom recalls
Considering that Ford has built and sold a truly enormous number of Transit Customs, there have been very few official safety recalls registered on the government's official vehicle recall website.
The first one was to do with an incorrectly torqued seatbelt bolt on vans built in 2017, and involved just three vehicles. The second concerned a battery cable and 151 vehicles.
However, there has been a slight increase in these recently. In 2020, a potentially over-heating water pump issue cropped up relating to 91,814 vehicles (though the fix is as simple as replacing a fuse), while two different problems with suspension arms impacted just over 4,000 vans.
Most recently, there's been a recall in 2021 for a problem with a bolt in the electric power-steering system, but just 20 vans were involved in this.
Transit Customs fitted with the FordPass Connect mobile Wi-Fi modem can receive a software update wirelessly, without the need to physically visit a dealer. This is not only convenient for reducing downtime, it also promises the possibility that in the future some minor faults may be fixable remotely as well.
- Lots of safety kit available, including latest active aids
- Five-star Euro NCAP crash-test rating (2012)
- Security against theft may be a concern
The Ford Transit Custom places a great deal of emphasis on safety.
Ford carried out over 4,500 simulated and 30 real-world crash tests during the Transit Custom’s development – resulting in a five-star Euro NCAP crash safety rating when it was tested in 2012.
Ford Transit Custom safety equipment
Euro NCAP’s standards have gotten stricter, but even so up to six airbags are available in the Transit Custom, and there’s a good selection of active safety electronics as well.
For example, in addition to load-adaptive electronic stability control (ESC), since 2016 the Transit Custom is one of few vans to get crosswind assistance technology (what Ford calls Side Wind Stabilisation) as standard. All models also get a Roll Stability Control system and Trailer Sway Stabilisation.
Optional extras include autonomous emergency braking (AEB) and a forward distance monitoring system that alerts you to dangers ahead, handy should your attention start to wander at the end of a long day.
The 2018 facelift added further safety options, including Intelligent Speed Assist – which can automatically adjust the speed limiter to make sure you stay legal (protecting your livelihood in the process) – and a new Blind Spot Information System with Cross Traffic Alert.
Both of these latter systems are particularly helpful in vans, where rearward visibility is limited. Upgraded sensor technology means they can also judge the speed of other vehicles more accurately.
The 2018 AEB system has also been upgraded and now includes the ability to spot pedestrians in the dark.
Euro NCAP Silver award
In December 2020, the European crash-testing organisation awarded the Transit Custom a Silver rating as part of its Euro NCAP van safety campaign, designed to highlight the best and worst vans for safety.
High-tech safety accessories now available
In 2021, Ford has added a couple of interesting accessories to further improve Transit and Transit Custom safety.
You can now get electronic high-visibility panels for the back of the van, meaning that instead of merely being reflective, your 'Chapter 8' markings can now light-up. This makes you visibie at the roadside much earlier, as well as being kind of cool.
Meanwhile, a new 'Smart Mirror' system brings permanent rear-view technology to vans that don't have windowed doors, thanks to a camera at the back and a screen where a conventional interior mirror would be fitted.
Both of these can be retro-fitted to older Transit Customs as well as being ordered for new ones.
Ford Transit Custom security: concerns, updates and FordPass Pro Guard Mode
While safety levels have generally been highly commended, Ford has faced some criticism about the Transit Custom’s security.
A spate of thefts from these vans has shown the original door locks to be relatively easily compromised. This subsequently led to a factory update in 2017 to change the way the central locking functions, making it more difficult for would-be thieves to access the load area from the cab.
In 2020 vans fitted with the FordPass Connect on-board modem will be offered a further boost when a new Guard Mode is added for free via the FordPass Pro smartphone app. When activated, this will alert you to attempted break-ins - including not only the doors but the bonnet - and warn you if the engine is started, even if someone uses a genuine key.
Security upgrades such as reinforced locks and doors, and comprehensive alarm systems are always recommended, whatever the van. Ford's own Trade Vehicle Locks (TVL) range includes upgrades for all aspects of Transit Custom security, at extra cost.
Nothing will stop the power cutting tools that some thieves are now using, however. So our advice is still to not leave anything of value inside if you can avoid it.
Which Ford Transit Custom is best for me?
The Ford Transit Custom has sold so well it is easily the most widely available medium van, and whether you’re shopping new or used, you’ll certainly find there are plenty to choose from.
The range is also broad enough to cater to a variety of uses, so whatever you want a mid-size van for, there is likely to be a Transit Custom to suit you. Here are some examples.
Best Ford Transit Custom for mpg
The smaller (and therefore lighter) the van, the further it will go on a tank of fuel; however you may find picking the cheapest engine a false economy, as you also need a bit of muscle to get the load moving easily.
Though do note that the entry-level 105hp Euro 6 engine has more torque than the middle-ranking 125hp Euro 5 engine, so for newer versions of the Transit Custom this rule isn’t so clear cut.
Euro 6 2.0-litre engines are supposed to be more fuel-efficient than the earlier 2.2-litre Euro 5 engines, regardless. But don’t be too put off if Euro 5 is all you can afford, as these have proven reliability, which should mean less downtime.
Neither age of engine is likely to get better than late-30s mpg anyway.
The EcoBlue Hybrid models with the mHEV system introduced in 2019 should prove moderately more fuel efficient than regular vans. But if you work around town the Plug-In Hybrid should be even better - as long as you can make the most of the batteries.
Best Ford Transit Custom for payload
If it’s maximum payload you’re after, look for a Transit Custom 340 – the number signifies a gross vehicle weight (GVW) of 3,400kg – or 3.4 tonnes.
This gives the Transit Custom one of the best payload ratings of any medium van.
You can find more payload and load capacity details on our dedicated Ford Transit Custom dimensions page.
Best Ford Transit Custom for value / standard equipment
The Transit Custom is relatively well-equipped on even the most basic Base or Leader model, but the upgrade to Trend brings a number of useful extras for not much extra cost. Trend is our best-value choice.
However, you’ll need to upgrade further to Limited to get air-conditioning, alloy wheels and an alarm as standard.
Since doing so also nets you heated front seats, a passenger airbag and more body coloured exterior elements as well, Limited is also strong value.
Most popular Ford Transit Custom engine
The bestselling Ford Transit Custom engine is always the mid-range output version.
In Euro 6 terms that’s the 130hp / 385Nm 2.0-litre variant.
For Euro 5 it’s the 125hp / 350Nm 2.2-litre engine.
Ford Transit Custom individual model reviews
Still looking for the perfect Ford Transit Custom? We also have the following individual model reviews for you to consider (click the name to jump straight to the review):
- Ford Transit Custom LWB DCiV Trail - tested November 2020
- Ford Transit Custom Trail - tested October 2020 (opens in a new window)
- Ford Transit Custom Active - tested October 2020 (opens in new window)
- Ford Transit Custom SWB 2.0-litre 170hp (Euro 6) Sport automatic - tested April 2017
- Ford Transit Custom SWB 2.2-litre 155hp (Euro 5) Sport - tested June 2015
- Ford Transit Custom SWB 2.2-litre 100ho (Euro 5) Econetic - tested June 2015
We've also got several reviews of modified M-Sport and MS-RT Transit Customs, which are dealt with on a separate pages. Click the links below to view these reviews; all will open in a new window:
- 2018 Ford Transit Custom MS-RT review – tested May 2018
- 208hp Ford Transit Custom MS-RT R-Spec automatic review – tested February 2018
- 208hp Ford Transit Custom MS-RT R-Spec review – tested October 2017
- Ford Transit Custom MS-RT automatic review – tested July 2017
- Ford Transit Custom Ken Block Edition review – tested July 2017
- Ford Transit Custom M-Sport review – tested October 2016
Tested November 2020 by CJ Hubbard
Is this the ultimate lifestyle van? It’s an L2 – so long-wheelbase – Double-Cab-in-Van version of the Transit Custom Trail, and it ticks a lot of boxes. Following on from a quick drive in a regular L1 van version on the original Trail launch, we’ve now spent a longer period hacking about in this more people-friendly variant.
And to save us all a bit of time, as an all-round practical van that can do duty as family transport as well as haul a bunch of building supplies, we’ll just say straight away that this is now our top choice of Transit Custom.
This puts the Trail ahead of the new Active, as well as Ford’s established Sport models and the funky-looking MS-RT models you can now also buy from any Ford dealer – as far as we’re concerned. And with no VW Transporter Sportline available at the time of writing, there’s not much competition from other manufacturers, either.
What makes this van so appealing?
Let’s start with the way it looks. Now, that FORD grille won’t be for everyone, but in combination with the Transit Custom’s distinctive LED daytime running lights, the superb Chrome Blue paintwork and various exterior elements finished in black, it raises the Trail well above your average Transit Custom.
It becomes something that not just you will look back on with pride after you’ve locked it – other people will be throwing admiring glances its way as well.
On the inside there’s a really premium-feeling set of black leather seats, trimmed identically across both rows and again, lifting this van above the ordinary. That the finish is said to be hardwearing and easier to clean is just the icing on the interior cake.
Visibility is great – even over your shoulder, thanks to the windowed side panels – and there’s enough comfort to make longer journeys with family and friends seem palatable.
What’s more, as an L2 model, this particular van will easily swallow bikes and plenty of other kit, should you lead an adventurous lifestyle. While a payload in the region of 850kg should make it usefully practical for work as well – though you won’t be able to get 8x4 sheet inside, if that’s important to you.
But there’s more to it than just show, right?
Besides the grille, the other exterior add-ons and the leather interior, the Trail’s primary selling point is the standard-fit mLSD differential. We’ve covered how this works in detail elsewhere, but the main thing to know about this is that helps the driven front wheels find better tractions.
Which makes this van very sure-footed on all kinds of surfaces, and particularly when there are different grip levels under each of the front tyres.
It’s an extremely impressive piece of mechanical engineering, and together with a 170hp version of Ford’s 2.0-litre EcoBlue engine and the Transit Custom’s surprisingly snappy and car-like six-speed manual transmission, makes this van super satisfying to drive around town and on bigger roads.
It’s quick, too. Transit Custom Sport and MS-RT models get 185hp – and the VW Transporter 6.1 can be had with 199hp – but we didn’t feel like we were missing out at any point.
You said bigger roads…?
Ah, well, no van is perfect. And in the Transit Custom Trail’s case, it struggles a little with rougher road surfaces when lightly loaded and travelling at speed – such as you’d experience some British B-roads.
It’s also not the most nimble thing in L2 configuration – we were surprised to find the Ranger Thunder more confidence-inspiring over the same test route – though the mLSD means you won’t struggle to put the power down exiting corners.
It comes further into its own when you venture onto smaller roads still, and the surface becomes more like a track than tarmac. Just keep in mind that although there is some protective body cladding, there isn’t any additional ground clearance.
Any other complaints?
If you want the dual front passenger seat (as tested here), then for some reason you can only have one sliding rear side door. There’s enough space to move around in the second row that this isn’t a particularly big issue. There are proper Isofix child-seat mounting points in the back, too.
Shame the interior panels in the back aren’t as well finished as the ones in the front – betraying Ford’s concept that this is supposed to be a working model rather than a lifestyle choice.
So I should buy one, then?
If you want a versatile medium-sized van that looks good, drives well and will give you some extra confidence when the going gets slippery, the Transit Custom Trail is the one we would go for right now – and the DCiV model adds in that family-friendly flexibility as well providing more space for mates, whether work or otherwise.
It’s well-equipped as standard. But we’d still look to add a few choice infotainment and safety upgrades from the pricelist; the test van was fitted with the ‘ICE Pack 25’, adding intelligent adaptive cruise control, lane-keeping aid, speed sign recognition as well as sat-nav, Android Auto and Apple CarPlay, plus blindspot monitors and rear cross-traffic alert, which are always handy in a van.
Basically, it’s a yet another great all-rounder from Ford.
Tested April 2017 by CJ Hubbard
- New Ford Transit six-speed auto driven
- Tested in Transit Custom Sport with 170hp
- Snappy performance, improved ease of use
This model is part of the expanded Custom Sport range for 2017, which has gone from one variant to six in response to the seemingly ever-increasing demand for sexier-looking medium vans – demand driven both by lifestyle customers and businesses who want a light commercial vehicle (LCV) that helps them stands out.
The integration of the Euro 6 (or Stage 6, as Ford often has it) 2.0-litre EcoBlue engines, in place of the old 2.2-litre Euro 5 (or Stage 5) units, means that the Transit Custom Sport is now available with the go to match the show.
Combine this potent – and refined – motor with the new six-speed auto, and the result is a punchy, front-wheel drive mid-size van.
Tested here in the shorter L1 body length with the standard H1 roof height, it’s almost a match for the performance of VW’s pokiest Transporter Sportline models; the contest between Ford’s in-yer-face stripes and Volkswagen’s extra-aggressive bodykit is probably only won on personal preference.
Although given the steep price of the VW, your bank manager may also have something to do with it…
What’s the Ford Transit Custom Sport SelectShift automatic like to drive?
Keen – almost to the point of over-excitement. The new 2.0-litre engine produces 20% more torque at 1,250rpm than the old 2.2-litre, and this 170hp version wallops a full 405Nm into the road at its peak. To say that’s enough to get you out of busy junctions in a hurry is an understatement. This is a quick van.
The beauty of the SelectShift transmission – which is making its way into European-market LCVs after a decade-long apprenticeship in Ford’s larger vehicles in the USA – is that this performance becomes a point and shoot affair.
No need to worry you might fluff the gearchange into second; in the auto you simply plant your foot and go, and the ’box does its best to wring the maximum oomph out of the engine.
The downside is it swaps cogs so fast that it sometimes forgets to add any finesse into the action – banging through the next ratio with a jolt. And it does like to make the most of its faculties, often changing down to a lower gear when all you wanted was a little more gentle acceleration from the current one.
Nit-picking, it’s also all too easy to select Manual mode when setting off instead of regular Drive, due to the design of the dashboard-mounted shifter.
But with manual changes easily activated by the flip switches on the side of the shifter when required, and the promise of reduced maintenance costs (automatic vans generally have a far lower appetite for clutches than thrashed manual equivalents, even if their thirst for fuel may be higher), the SelectShift certainly has its place in the range.
How’s the rest of the Transit Custom Sport package?
In addition to the obvious bonnet stripes, all Custom Sport models get a full colourcoded bodykit, including redesigned wheelarch extensions, plus 17-inch alloy wheels, part-leather seats and the latest Ford Sync infotainment system.
More significantly, they also get an upgraded chassis. The Sport is the only Transit Custom with a factory-fit rear anti-roll bar, which works together with a thicker front anti-roll bar to reduce cornering lean.
Plus you get firmer rear shock absorbers for sharper handling, combined with softer rear springs to improve the unladen ride – Ford’s way of acknowledging that many of these vans are bought to look good rather than carry stacks of kit.
The changes are largely successful. Although we still found the ride quality somewhat fidgety at the rear, and the Transporter Sportline rolls even less through roundabouts, this is a van you can drive both quickly and safely, and enjoy yourself while doing so.
On top of which, in-cab refinement is far better than the VW’s, with a greater sense of solidity about the Custom’s whole structure. It feels genuinely quite premium inside.
Should I buy a Ford Transit Custom Sport automatic?
Overall, this is an impressive addition to the Transit Custom line-up. The SelectShift automatic works well; coupled to the most powerful engine in the range it’s arguably a touch too aggressive, but importantly it is more of an enhancement to the driving experience than a hindrance.
If you’re one of the many who’ve been eagerly awaiting the Transit auto’s arrival we don’t think you’ll be disappointed.
And as ever, the Transit Custom Sport remains one of the most characterful, fun-to-drive vans available – that you can now get one with 170hp and 405Nm only adds to the appeal.
Tested June 2015 by Liam Campbell
- Sport model gets big wheels and a bodykit
- Powered by the top 2.2-litre diesel engine
- Available as short wheelbase, single cab only
We’re driving the new Ford Transit Custom Sport Van on a test route through Essex. Coming the other way in slow-moving traffic, a shirtless man in an older Transit winds down his window and motions that we do the same.
Stopping alongside he leans forwards. ‘That’s pimped, mate,’ he grins, gives us a thumbs up and drives away.
Not the typical reaction you might expect to a short wheelbase Transit, but then the Custom Sport Van is a bit of a head-turner. With 18-inch alloy wheels, a body kit and, most noticeably, a pair of racing stripes across the bonnet, it definitely stands out.
History of the Transit Custom Sport Van
The 2013-on Custom Sport Van is the latest in a line of limited-run Sport models that goes back to the larger two-tonne Transit Sport Van first launched back in 2006.
They’ve all followed a similar formula: take the short wheelbase, low roof bodystyle Transit, give it the most powerful engine of the range and top it off with extra equipment, more aggressive styling and, of course, stripes.
It’s a formula that’s been incredibly successful, with all previous Sport Van models selling out fast. Now it’s the turn of the smaller one-tonne Transit Custom, launched last year, to get the Sport treatment.
What is the Transit Custom Sport Van based on?
The Custom Sport Van is based on the existing Custom Limited model, but gets part-leather seat trim and a couple of extra bits of equipment: a reversing camera incorporated into the rear-view mirror with Trailer Hitch Assist (which helps guide you up to the tow ball of a trailer); and a Lane Keeping Alert system, which vibrates the steering wheel if you cross a white line without indicating.
This system is useful if you’re feeling very tired during a long drive but can be turned off if you find it irritating on a short trip.
Under the bonnet is the most powerful engine available for the Transit Custom, a 155hp 2.2-litre TDCi turbodiesel unit with a six-speed manual gearbox. There are no mechanical changes under the Sport Van’s skin: this van is all about styling and image.
That exterior body kit includes an extra spoiler lip on the front bumper, side skirts, an extension to the rear bumper and wider wheelarches.
Everything’s body-coloured (except the stripes), including the mirrors and rubbing strips. There’s a choice of colours: white with black stripes, black with white, or a Dennis the Menace-tribute red with black stripes.
What's it like?
Just like the regular Custom, it’s a nice machine to drive on the road. The manual gearbox is a highlight, with a short, snappy shift that feels more like the sort of gearchange you’d find in a Fiesta than a large-ish van.
The interior feels car-like too, with a dashboard design that looks smart and engaging but still feels hard-wearing.
Like the regular Limited version, it comes with DAB digital radio and the Ford Sync connectivity system, which enables you to access functions on your phone on the move.
The 2.2-litre TDCi engine has plenty of torque and moves the vehicle along fairly swiftly. Unladen, the Sport Van can get a move on well enough to justify the ‘Sport’ bit in its name.
On the economy front, Ford says it’ll manage average fuel consumption as high as 42mpg.
Should I buy a Ford Transit Custom Sport Van?
It’s hard not to like the Custom Sport Van.
It has all the good points of the regular Transit Custom – of which there are many – and it’s extra equipment over the Limited makes it a vehicle you’d be happy to spend time in and live with every day.
That body kit takes an already good-looking van and gives it an extra dose of personality – it’s characterful.
Some might even say it's 'pimped'.
Tested June 2015 by Liam Campbell
- Frugal-focus for Transit Custom Econetic gives 44.8mpg
- Stop-start and other systems reduce thirst for diesel
- Version tested cost £20,470 excluding VAT
In today’s economic climate, where many businesses are starting to nurture shoots of growth, fuel-saving vans like the Ford Transit Custom Econetic appear to make sense.
At least they do on paper - but does it equate to an advantage in the reality of the Transit’s life as a workhorse?
Practical and spacious workhorse
Externally the Econetic model looks similar to other basic versions of the latest Transit Custom. Short and long wheelbase versions are available with a range of three payloads.
We tested the short wheelbase ‘310’ model which has a payload of up to 1,295kg in its 5.36 cubic metre cargo area. In layman’s terms even this shorter Transit Custom can still accommodate three wooden pallets and their loads.
Carrying long items doesn’t faze the Ford either – a flap low down on the passenger side of the bulkhead opens to allow materials up to 3.08m long to be transported - an additional 53cm over the main cargo area.
Our test van had optional LED lights in the load space area which were dazzlingly effective when rummaging around at night time. For the relatively low outlay, this is one extra we’d recommend.
In basic specification, much of the exterior mouldings are rugged, unpainted plastic, designed to take a bit of rough and tough over the van’s lifetime. That said, front and rear parking sensors look a tempting extra, especially when they come with front fog lights.
More efficient than ever
Under the Econetic’s bonnet is a revised version of the 100hp 2.2-litre diesel found in other Transit Customs.
Assisting with the frugality crusade is a stop-start function, a system that charges the van’s battery more efficiently, and an ‘Acceleration Control’. This latter reduces the accelerator pedal’s effect when the van’s empty, promising a fuel saving of up to 15%.
Although the engine produces a useful 310Nm of torque at just 1,300rpm the surge of power soon drops off, requiring much changing between the Transit’s six gears to make any sort of comfortable progress.
It can be disconcerting on motorways where overtaking manoeuvres feel glacial unless two gears are dropped.
Positively, all these techniques improve the Econetic’s average fuel economy to 44.8mpg, improving on the standard equivalent’s figure of 42.2mpg. This gives a theoretical range of 788 miles in the Econetic versus the regular Transit Custom’s 742 miles between refills.
With differences that small it means the Econetic will have to be driven 2,347 miles further before it pays for itself.
Reality will require a greater distance though: factor in that on test our Econetic managed a best of 36.7mpg, with a mixture of urban crawls and motorway cruising, and the range dropped to 645 miles.
Should I buy a Transit Custom Econetic?
With the Transit Custom Econetic, Ford is targeting a very specific demographic of business users where the vans would predominantly have a working life in slower speed, urban areas.
Here the fuel saving measures and stop-start function would come into their own.
But if you regularly transport heavier loads or commute greater distances, you would be far better served with an admittedly thirstier 125hp or 155hp-engined version.