Ford Tourneo Custom (2012 -) Practicality

Review by Parkers on
Last Updated: 03 Jun 2014
4 out of 5

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4 out of 5

Cargo Capacity

Moving Exterior Ford Tourneo Custom (12 on)

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Both eight- and nine-seat versions of the Tourneo Custom are available and, despite being a passenger vehicle, the Ford offers reasonable cargo capacity. A short wheelbase version, 4.97 metres in length, offers a rear luggage capacity of 922 litres to the beltline with all rear seats in place. The long wheelbase version, 5.34 metres in length, has a larger 1,447 litre cargo capacity. Those regularly carrying large amounts of equipment or luggage should opt for the long wheelbase version, although it’s worth pointing out the luggage space is the only internal difference between the two. Twin sliding side doors and running boards are fitted as standard, making getting into the Tourneo Custom easy. Both front doors open wide, further improving accessibility. The two rows of rear seats can be folded or removed, allowing customers to configure their vehicle to best suit their needs. The seats are heavy, however, which can make removing them difficult. They also don’t fold flat into the floor, although they do fold down so you can lay longer items over them. As with the Transit Custom, an integrated foldable roof rack system is available. This can carry loads of up to 130kg. Customers can also specify a reclining set of rear seats and armrests on the outer second row seats. Short wheelbase versions of the Tourneo Custom can tow a 750kg unbraked trailer or a 2,000kg braked trailer. Long wheelbase models can tow 750kg or 2,250kg respectively.

4 out of 5

Safety and Security

Ford Tourneo Custom safety is very good. It has a strong structure and a wide range of safety systems to protect occupants. Over 40% of its body is made from high-strength or ultra-high-strength steels, making the Tourneo Custom both strong and light. The Ford has also been developed to take into account Euro NCAP crash testing protocols for pedestrian protection. Standard safety equipment includes driver and passenger front and seat-mounted side airbags, curtain airbags for front seat passengers, a specially designed steering column that’s aimed at reducing impact damage, electronic stability control, active yaw control, roll over mitigation, hydraulic brake assist, hill start assist and anti-lock brakes. All the seats in the Tourneo Custom get integral three-point seat belts, while ISOFix child seat fixing points are available on the two inner seats on the second row and on the centre seat in the third row. The ISOFix points also include top tether mounts for extra security. The Ford Tourneo Custom is also a secure vehicle thanks to numerous security features including a choice of two alarm systems and remote central locking.

4 out of 5

Costs

Owners will be pleased to find that Ford Tourneo Custom running costs aren’t excessive. Ford’s commercial vehicles have always been competitive when it comes to costs and the Tourneo Custom looks like it will be no exception. It comes with a three year/100,000 mile warranty which should shield owners and operators from any unexpected expenditure. Servicing is every two years or 30,000 miles, which means minimum downtime for busy companies, and Ford parts and servicing costs are usually inexpensive as well. Ford’s Tourneo Custom also gets a 12 year anti-corrosion warranty. Additionally, all versions of the Tourneo are powered by a 2.2-litre diesel engine which is claimed to average 43.5mpg, helping keep fuel costs low. “We have combined car-like levels of performance, comfort and specification with enhanced practicality and reduced running costs,” said Barry Gale, chief engineer, Ford of Europe. “This stylish vehicle with genuine ability will enhance Ford’s reputation for long-term durability and value.”

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4.5 out of 5

Reliability

Tourneo Custom reliability should be very good, as the Transit Custom on which it is based has received extensive development and testing. As a result Tourneo Custom buyers should have little to worry about on the durability front. Ford’s passenger and commercial vehicles have a good history with regards to reliability and the new Custom range should be no exception. Each Tourneo Custom comes with a three year/100,000 mile warranty so, even if there is a problem early on, it will most likely be covered by the manufacturer’s warranty. Ford also has a substantial dealer network so if your Ford does have an issue or mechanical failure then you won’t have to travel far to get it inspected. In fact we only have a few minor reservations about the Tourneo Custom. Firstly, the fuel filler flap appears easily damaged and, secondly, the oil filler cap in the engine bay is hard to reach which could lead to substantial oil spills.

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