Coronavirus (COVID-19): Are car service centres still open?

If you're looking to to get your car serviced, the manufacturers are still in a position to help you right now, although the situation is fluid. 'We're following government guidelines and doing all we can stay open, stay safe and look after our customers,' is the message from the industry right now.

The government has imposed tough social distancing policies, encouraging people not to drive unless absolutely necessary as consequence of the Coronavirus (COVID-19) pandemic. The country is not quite in lock-down, but obviously car use should now be confined to driving to the shops for food and medicine or journeys to and from work.

Closed Mercedes-Benz Showroom, March 25th 2020 - Coronavirus

If you're worried about essential repairs to your car right now, the position from the industry is that it's doing all it can to help its customers. But for now, the general advice is that car dealers are closing and service centres remain open for essential work, with priority given to key workers - we're updating this page as the situation clarifies.

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Can you service your car at home?

There's nothing prevent you from working on your car yourself, as long as you maintain social distancing if you're working on a driveway, and maintain sensible precautious for your own safety as well.

Unless it's a quick maintenance job such as topping up fluids or replacing bulbs or wiper blades, it's inappropriate to work on the car on the road under current conditions..

You can still order parts online, and some businesses may offer deliveries locally as they would to garages. Euro Car Parts has officially announced closure of retail stores with continued online deliveries for trade and individual customers, and remains open for key workers.

Halfords offers basic service items online, as does Amazon, though you may find deliveries are delayed.

Check your local motor factors for services close to you, but remember that non-essential travel isn't just a guideline - it's being enforced by police forces across the UK.

Car manufacturers: the latest position

Audi

Audi A4 Allroad Quattro

'In light of the new guidance most dealers will close now and only run a skeleton operation that on parts and service that will cater for blue light and other essential worker vehicles only. This will be reviewed but is likely to be in place for the next three weeks at least.'

BMW

'A number of BMW service centres will remain open only to support the maintenance of emergency service vehicles at this time. Other centres are providing service appointments and we recommend all customers telephone ahead to check the status of their appointment before travelling. BMW UK will continue to monitor the situation daily.'

Citroen

'We are following the latest UK Government advice. Our Retail network remains open for service, maintenance, repair and MoT.'

More info on Citroen's website

Ford

'To keep the country’s NHS, and those key workers listed under the Government’s official list, on the road we will maintain skeleton aftersales and in support of these functions, our Parts Plus business will also continue to operate. If you are a key worker whose vehicle is currently in our workshop or have a specific question please contact 020 8536 6120 and we will do everything we can to return your vehicle compliantly and safely.'

Honda

'After seeking clarification from the government, the SMMT has confirmed that showrooms will close and garages will remain open. We are advising all customers to contact their dealer prior to making a visit.'

Hyundai

'All precautions have been made to minimise any risks to our employees and to our customers. MoT tests and servicing continues as normal.'

Kia

'Kia sales operations have or are in the process of closing in line with the latest Government directions and will remain closed until given permission to open. Service operations are varied according to individual dealer business decisions. Kia Motors (UK) Limited is continuing to provide a parts and accessory service to dealerships that are open and we recommend customers contact their dealer directly to check if they are able to support service or repair requirements. We are working with our dealers to ensure as wide a service is provided as possible and will continue to monitor and update this position.'

Mazda

'We have given our dealer partners clear guidance on how to follow the government advice on preventing the spread of the virus, we have offered advice on sanitising the cars, particularly for cars coming out of service department, test drives and new car hand overs. Our showrooms are closed, but we are seeking clarity with our dealers to see who is keeping their service centres open.'

Mercedes-Benz

'Following the Government’s announcement, all of our Mercedes-Benz showrooms are closed as of today.  The majority of our workshops will remain open with a limited team to accommodate breakdowns, MoTs and the service of critical workers’ cars.

Dealer closure due to Coronavirus measures

 In the meantime, customers can contact our Customer Assistance Centre on cs.uk@cac.mercedes-benz.com for any questions about Mercedes-Benz Cars UK.'

Mercedes-Benz Coronavirus (COVID-19) statement

Peugeot

'We are following the latest UK Government advice. Our Retail network remains open for service, maintenance, repair and MoT.'

Peugeot Coronavirus (COVID-19) statement

Renault

'Our service centres are working in accordance with recent government communications and guidelines regarding COVID-19 to ensure the health and wellbeing of their staff and customers alike.'

Skoda

'Our Retailer network outlets are working responsibly within their communities and complying with government advice. Enquiries in many locations continue to be welcomed via telephone and digital contact. For everyone’s safety and convenience, if you need urgent vehicle maintenance, please check your local Retailer's service availability by telephone or visiting their website.'

Subaru

'We recommend you speak to your local dealer about the possibility of a collection and delivery service for your vehicle maintenance requirements – a service that we are advising our dealerships to offer where staffing levels allow – as well as the opportunity for minimal contact appointments and test drives.'

Toyota

'Given the rapidly developing situation with the COVID-19 virus Toyota GB would like to update you on the situation with our dealer network, and with regard to servicing or repair work you may need on your vehicles. Our priority remains ensuring the well-being of customers, staff and partners during these challenging times.

'While we will continue to do all we can to meet the mobility needs of emergency and NHS workers, the effects of the increased countermeasures of the virus will inevitably have an effect on our operations. All Toyota new and used car sales facilities are closed but remain contactable to discuss your motoring needs.
Most of our workshops remain contactable to provide support for emergency and NHS workers, if their vehicle is off the road or requires emergency repair. If you are an emergency or NHS worker, contact your local dealer by phone or email in the first instance. Find your dealer or our UK customer service team by email or webchat in the first instance. Contact us Members of Toyota Roadside Assistance can call for all breakdown and roadside assistance, using the phone numbers below: 0800 246 824 or 01737'

Vauxhall

Vauxhall Corsa-e (2020) front view

'We're instructing drivers to wear gloves and to change these between vehicles, approved repairer technicians to change gloves between vehicles, are providing steering wheel covers and gear stick covers when vehicles are in the workshop.'

Volkswagen

'Our Retailer network outlets are working responsibly within their communities and complying with government advice. Enquiries in many locations continue to be welcomed via telephone and digital contact. For everyone’s safety and convenience, if you need urgent vehicle maintenance, please check your local Retailer's service availability by telephone or visiting their website.'

Volvo

'More Volvo retailers are now closing their showroom doors from 24 March. As for service areas, many are also closing, with those that remain open carrying out safety-based requirements or emergency repairs only.

'As for servicing, it is important to keep cars running and safe. If a customer is in lockdown, their driving will be minimal, but we do ask that they take all necessary precautions, such as checking their car’s oil and fluid levels. We will not invalidate the warranty if a car goes beyond the 13 months service limitations during this time, but if the car is due on mileage, for safety and reliability of the car (especially those of key workers), there are many Volvo workshops still open to support.'

More info on Volvo's website