Ford Tourneo Custom (2012 -) Review

Review by Parkers on
Last Updated: 03 Jun 2014
4 out of 5

Other Ford reviews

4 out of 5


Ford Tourneo Custom (12 on)

New price range:

£28,195 - £34,315

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  • Refined and comfortable
  • Spacious
  • Good handling
  • Low running costs
  • Modern styling and optional equipment
  • High specification versions are expensive
  • Fuel filler flap looks easily damaged
  • Inaccessible oil filler cap

The Ford Tourneo Custom is the passenger version of the Transit Custom. It’s a flexible and capable people carrier that’s aimed at both business and private buyers alike. The Tourneo Custom features a modern design both inside and out, and a range of advanced options and technology. This makes it a more attractive proposition than some of its more established rivals, which bear more in common with the commercial vehicles on which they are based. Both eight- and nine-seat versions of the Ford are on offer, as well as short and long wheelbase models. Under the bonnet lies an economical 2.2-litre diesel engine and the Tourneo Custom is claimed to offer a much more refined experience than any previous equivalents. “The Tourneo Custom brings car-like style and sophistication to the people-mover segment,” said Ulf Roentgen, Interior Design Manager, Ford of Europe. Does the Ford have what it takes to beat rivals like the Volkswagen Transporter Shuttle or Fiat Scudo Passenger Transport? Find out in the full Parkers Ford Tourneo Custom review.

4.5 out of 5

Behind the Wheel

Ford is keen to stress the high interior quality and comfort levels of the new Tourneo Custom and, credit where it’s due, the people mover does very well in both respects. If you’ve driven a Focus or Mondeo recently then you’ll feel right at home in the Tourneo Custom as the dash is very similar. This makes the Ford feel a lot more upmarket inside compared to its rivals and the cabin is certainly a pleasant place to be. The vast majority of materials used in the interior feel durable, making the Ford ideal for those who intend to use their vehicles for transporting passengers frequently. Comfort levels for the driver are high thanks to a quiet cabin, supportive seating and a range of adjustments – including a steering wheel that adjusts for rise and reach. Visibility is also acceptable, while parking the Tourneo Custom is made easy thanks to large rear view mirrors. Further reducing driver workload is a good range of standard equipment and a host of modern options like Lane Keeping Alert. Myriad storage points are dotted around, including a useful phone holder just in front of the gear shift. Eight- and nine-seat versions of the Tourneo Custom are available and passengers benefit from comfortable seats, lots of head room, substantial leg room and a well-trimmed cabin. A full leather interior option is available for those who want an even more upmarket finish to their Ford Tourneo Custom. Other features, like window blinds integrated into the doors, are available.

4.5 out of 5

On the Road

The Tourneo Custom drives impressively well for a vehicle of its class and size. It’s powered by a 2.2-litre Duratorq TDCi engine that delivers plenty of pulling power, allowing the Ford to make swift progress even when fully loaded. The 2.2-litre diesel is available in 99bhp, 123bhp and 153bhp outputs and all versions deliver up to and over 310Nm of pulling power. The engines are relatively refined and economical too, although when worked hard they can be noisy. All models are claimed to average over 43mpg. The engine delivers its power to the front wheels through a precise six-speed manual gearbox. An effective stop-start system is fitted as standard which helps reduce fuel consumption, particularly in heavy traffic. Driving the Tourneo Custom is a satisfying and stress-free experience as it has good handling and a smooth ride. The controls are well weighted and precise, the brakes strong and the engines flexible. Operators regularly carrying lots of passengers would be best advised to opt for the more powerful engines, however, as they will be less hard-worked and potentially more economical as a result. One thing that may also prove useful to some is the fact that the Tourneo Custom is less than two metres high, meaning it shouldn’t have too many issues with the majority of car parks. This applies even if the roof rack system is fitted, although it will need to be empty and lowered when required.