SEAT Leon: Time for a service

Our first trip to the dealer

Just after Christmas (and my marathon motorway month), the on-board service reminder gave me a count-down of 800 miles before I had to get the car into the garage and onto a service ramp.

This 10,000-mile service was a great opportunity to 'mystery shop' the kind of service that a Leon buyer can expect from their local dealer. If the service that I received from my local dealer - Stoneacre in Peterborough - is anything to go by, it should be pretty good.

And, in case you're wondering, this was a genuine mystery shop - the dealer had no idea this was a test car or that I'm a journalist.

Unlike some dealers I've phoned in the past, there was no trouble getting through to the service department. The service advisor was helpful, efficient and even though I was phoning on a Tuesday, she managed to fit my car in to be serviced that Thursday.

The customer care at the dealership matched that on the phone - friendly and prompt service  and the offer of a lift to work (courtesy cars were £15 per day but I would have expected a franchise dealer to offer these for free). I arrived just after 8.30am and the car had been serviced and was ready to go by 2.00pm, as promised. It had also been washed and vacuumed - a great touch.

Although all the service work had been completed when I collected the car, I had asked for the 'E' from the Leon tailgate badge to be replaced as it had come loose. Unfortunately it was out of stock, which meant a return trip later in the month to get it fixed.

The total cost of the service is £170 - not bad at all for a main dealer service. I even got a follow-up a couple of weeks later from Stoneacre's customer service department to check that everything had gone well and there weren’t any problems that they should be aware of .

 

Current mileage: 10874

Average mpg: 41.2