Mercedes-Benz GLB SUV GLB 200 AMG Line Premium Plus (7 seats) 7G-Tronic auto 5d Owner Review

GLB 200 AMG Line Premium Plus (7 seats) 7G-Tronic auto 5d

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In their own words

A potentially great product let down by appalling customer service.

Probably minor issues with driver assistance sensors and dashcam have meant 3 trips to dealer, numerous calls to Mercedes Me call centre and still not sorted.

Dealer service is awful (Group1 Norwich) and central MB Customer Service just as bad. Indifferent, dismissive, pass the buck, “it’s looks fine to us” attitude.

Love the car, but service seriously making me wonder whether I would buy Mercedes again.

  • How they rated it

  • Reliability: 2 out of 5 2.0
  • Meets Expectations: 2 out of 5 2.0
  • Overall Rating: 4 out of 5 4.0
  • James Russell recommends this car

About their car

  • Fuel type Petrol
  • When purchased December 2022
  • Condition when bought Used
  • Current Mileage 9,000 miles
  • Average MPG 39 mpg